Terms and Conditions of the Stary Drukuje Online Store

§1. General Provisions

1. The online store operates at https://starydrukuje.pl.
2. The Owner and Seller is Sara Setlak (Stary Drukuje), KUJAWSKO-POMORSKIE province, Świecie county, Świekatowo municipality, Świekatowo town, Stawowa Street, no. 3, 86-182, Tax ID (NIP): 5543031763, Business ID (REGON): 540573143, email: starydrukuje@gmail.com, phone. +48 790 362 100.
3. These Terms and Conditions define the rules for using the Store, placing orders, concluding distance contracts, payments, delivery, complaints, and data protection.
4. To use the Store, a device with Internet access and an up-to-date browser supporting cookies and JavaScript is required.

§2. Nature of the Offer – Custom 3D Prints

1. The Store specializes in producing 3D-printed elements based on individual Customer orders, according to provided technical parameters (dimensions, files/drawings, tolerances, material, color, finish).
2. Before placing an order, the Customer accepts the technical parameters of the project. If clarification is needed, the Seller may request additional data/drawings.
3. Due to the specifics of 3D printing and material tolerances, minor differences within agreed tolerances (if specified) are acceptable.

§3. Placing Orders and Contract Formation

1. Orders can be placed 24/7 through the Store (order form/shopping cart).
2. Steps: product selection/configuration (parameters), providing details, choosing delivery and payment methods, accepting Terms and Privacy Policy, submitting the order.
3. The contract is concluded when the Customer receives an email confirming the order acceptance.
4. In case of technical concerns, the Seller may contact the Customer before accepting the order.

§4. Prices and Payments

1. Prices are given in Polish zloty (PLN) and include VAT.
2. Available payment methods: BLIK, fast online transfers, payment cards, and other methods supported by PayU.
3. The payment operator is PayU S.A. Payment is required before order processing begins.
4. Orders may be canceled if payment is not received within the specified time.

§5. Order Fulfillment and Timeframes

1. Order processing begins after payment confirmation and any necessary technical data verification.
2. Estimated completion time is indicated on the product page/during purchase process or individually agreed upon.
3. For larger/non-standard orders, the timeframe may change — the Customer will be notified.

§6. Delivery

1. Delivery territory: Poland and European Union countries.
2. Carriers: DHL and InPost (courier/parcel locker – if available for the shipment).
3. Delivery costs and options are presented during checkout.
4. In-person pickup is available by appointment – if this option is offered in the Store.

§7. Right of Withdrawal

1. The right to withdraw from a distance contract does not apply to products made according to Customer specifications or serving their individualized needs (Article 38 point 3 of the Consumer Rights Act).
2. The Store’s offer primarily includes custom-made products – therefore withdrawal (return) is not possible.

§8. Complaints (Product Non-conformity)

1. Customers may file complaints if the produced part does not conform to provided dimensions/specifications or in case of shipping damage.
2. Complaints should be submitted via email: starydrukuje@gmail.com (recommended to include description, photos, any drawings with dimensions, and order number).
3. The Seller processes complaints within 14 days of receipt.
4. If the complaint is accepted, the Seller will: repair, reprint, replace the item, or refund full/partial payment – depending on the nature of the defect.
5. For shipping damage, we recommend preparing a damage report with the courier and prompt notification (preferably within 7 days) – this facilitates claims against the carrier.
6. The Seller covers return shipping costs for valid complaints.

§9. Personal Data

Data processing rules are specified in the Privacy Policy available on the Site.

§10. Final Provisions

1. In matters not regulated herein, Polish law applies, particularly the Civil Code, Consumer Rights Act, and Electronic Services Act.
2. These Terms and Conditions are available electronically on the Site and can be saved by the Customer.
3. The Seller may modify these Terms for important reasons (changes in law, functionality). Changes do not affect acquired rights, and orders placed before changes are governed by the previous Terms.