{"id":1764,"date":"2025-09-27T14:49:21","date_gmt":"2025-09-27T12:49:21","guid":{"rendered":"https:\/\/starydrukuje.pl\/complaints-and-returns\/"},"modified":"2025-12-02T12:37:38","modified_gmt":"2025-12-02T11:37:38","slug":"complaints-and-returns","status":"publish","type":"page","link":"https:\/\/starydrukuje.pl\/en\/complaints-and-returns\/","title":{"rendered":"Complaints and Returns"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1764\" class=\"elementor elementor-1764 elementor-42\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-814ed06 e-flex e-con-boxed e-con e-parent\" data-id=\"814ed06\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ec93871 e-con-full animated-fast e-flex elementor-invisible e-con e-child\" data-id=\"ec93871\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4ab3b84 elementor-widget elementor-widget-heading\" data-id=\"4ab3b84\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Complaints and Returns<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-88295e5 e-con-full animated-fast e-flex elementor-invisible e-con e-child\" data-id=\"88295e5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;,&quot;animation_delay&quot;:300}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d9f0583 elementor-widget elementor-widget-button\" data-id=\"d9f0583\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"\/sklep\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">View products<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-289da4f elementor-widget elementor-widget-button\" data-id=\"289da4f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/starydrukuje.pl\/en\/custom-printing\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Order custom<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-68c627c e-flex e-con-boxed e-con e-parent\" data-id=\"68c627c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-11d814b e-con-full e-flex e-con e-child\" data-id=\"11d814b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f105231 elementor-widget elementor-widget-text-editor\" data-id=\"f105231\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>\n  <strong>Seller&#8217;s Details and Address for Correspondence\/Returns (for complaints):<\/strong><br> Stary Drukuje \u2014 Sara Setlak<br> ul. Tymiankowa 5\/15<br> 86-031 Osielsko<br> e-mail: <a href=\"mailto:starydrukuje@gmail.com\">starydrukuje@gmail.com<\/a>, tel. +48 790 362 100\n<\/p>\n\n<h2>1. No Right of Withdrawal (Returns)<\/h2>\n<p>\n 1.1. <strong>Returns are not possible<\/strong> as each item is manufactured based on the individual order of the Customer, according to the provided dimensions and technical parameters. This means that once the product is made, it cannot be reintroduced into circulation.<br>  1.2. According to Art. 38 point 3 of the Consumer Rights Act, the right to withdraw from a distance contract <strong>does not apply<\/strong> to items <strong>made to the consumer&#8217;s specifications<\/strong> or serving to satisfy their <strong>individualized needs<\/strong>.\n<\/p>\n\n<h2>2. Complaints (Non-conformity of Goods with the Contract)<\/h2>\n<p>2.1. A complaint can be filed when:<\/p>\n<ul>\n  <li>the manufactured item <strong>does not comply<\/strong> with the <strong>dimensions\/specifications<\/strong> provided by the Customer (beyond agreed tolerances),<\/li>\n  <li><strong>damage occurred during shipping and delivery<\/strong> is identified.<\/li>\n<\/ul>\n\n<p>2.2. How to file a complaint:<\/p>\n<ul>\n  <li>send an email to <a href=\"mailto:starydrukuje@gmail.com\">starydrukuje@gmail.com<\/a> with the order number, description of the non-conformity\/incident, photographic documentation, and &#8211; if possible &#8211; a scan\/photo of the technical drawing with dimensions;<\/li>\n  <li>in case of transport damage, we recommend <strong>immediately<\/strong> preparing a damage report with the courier and reporting the issue (preferably within <strong>7 calendar days<\/strong>), which will facilitate the process of claiming compensation from the carrier.<\/li>\n<\/ul>\n\n<p>2.3. Processing:<\/p>\n<ul>\n  <li>we process the complaint <strong>within 14 days<\/strong> of receiving it;<\/li>\n  <li>if the complaint is justified, we will promptly agree on how to implement the entitlements: <strong>repair<\/strong>, <strong>remanufacturing (reprint)<\/strong>, <strong>replacement<\/strong>, or <strong>full\/partial refund<\/strong> &#8211; according to the type and extent of non-conformity;<\/li>\n  <li>in case of a justified complaint, the <strong>return shipping costs<\/strong> are borne by the Seller.<\/li>\n<\/ul>\n\n<p>\n  2.4. Other rights: The above does not limit the rights provided by law\n (in particular, the provisions on non-conformity of goods with the contract).\n<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Complaints and Returns View products Order custom Seller&#8217;s Details and Address for Correspondence\/Returns (for complaints): Stary Drukuje \u2014 Sara Setlak ul. Tymiankowa 5\/15 86-031 Osielsko e-mail: starydrukuje@gmail.com, tel. +48 790 362 100 1. No Right of Withdrawal (Returns) 1.1. Returns are not possible as each item is manufactured based on the individual order of the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1764","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/starydrukuje.pl\/en\/wp-json\/wp\/v2\/pages\/1764","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/starydrukuje.pl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/starydrukuje.pl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/starydrukuje.pl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/starydrukuje.pl\/en\/wp-json\/wp\/v2\/comments?post=1764"}],"version-history":[{"count":1,"href":"https:\/\/starydrukuje.pl\/en\/wp-json\/wp\/v2\/pages\/1764\/revisions"}],"predecessor-version":[{"id":1765,"href":"https:\/\/starydrukuje.pl\/en\/wp-json\/wp\/v2\/pages\/1764\/revisions\/1765"}],"wp:attachment":[{"href":"https:\/\/starydrukuje.pl\/en\/wp-json\/wp\/v2\/media?parent=1764"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}